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Knowledgebase
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About Bill Hero
  • About Bill Hero
    • All about subscriptions
    • All about switching
    • Bill Hero FAQ
  • About Retail energy
    • Energy tariffs
    • Energy retailers
  • About Bill Hero Results
    • Results screen
    • Switching
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      1. Knowledgebase
      2. About Bill Hero
      • About Bill Hero
        • All about subscriptions
        • All about switching
        • Bill Hero FAQ
      • About Retail energy
        • Energy tariffs
        • Energy retailers
      • About Bill Hero Results
        • Results screen
        • Switching

      About Bill Hero

      Everything you need to know about how Bill Hero works
      • What if I have multiple properties?
      • Does Bill Hero accept both monthly and quarterly bills?
      • Comparing plans vs comparing tariffs
      • Welcome to the Bill Hero Help Centre!

      All about subscriptions

      • When does my subscription period start and end?
      • Cancelling your Bill Hero subscription
      • How does subscription renewal work?

      All about switching

      • Why do I need to keep switching?
      • How long does it take to switch?
      • Do I need to contact my old retailer?
      • How do I switch?
      • What if my old retailer makes a retention offer?
      • What is seamless switching?
      • What if I have a credit balance?
      See more

      Bill Hero FAQ

      • How do I update my payment details?
      • Where do I upload my bills?
      • Terms of service
      • What if I don't have a bill yet?
      • How does email forwarding work?
      • How we rank your bill
      • How is Bill Hero different to comparison sites?
      • What about incentives?
      • What about concessions?
      • What about exit fees?
      • Does Bill Hero handle solar?
      • Bill price vs Comparison price
      • Referral scheme
      • Do I need to supply a full year worth of bills?
      • What is the 'Bothered Threshold'?
      • What about membership fees?
      • What are default offers?
      • What about the government comparison sites?
      • What if I'm moving?
      • What is the Savings Guarantee?
      • What if the energy bill is not in my name?
      • How we calculate your savings
      • How does Bill Hero handle discounts?
      • Privacy policy
      • How we handle gas bills
      • How will I pay my energy bills?
      • The retailer wont serve my address
      See more
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      billhero.com.au Knowledgebase
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      • Go to billhero.com.au
      • Contact us