Knowledgebase

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Knowledgebase

About Bill Hero

About Bill Hero

Everything you need to know about how Bill Hero works

What if I have multiple properties?

Does Bill Hero accept both monthly and quarterly bills?

Comparing plans vs comparing tariffs

Welcome to the Bill Hero Help Centre!

All about subscriptions

When does my subscription period start and end?

Cancelling your Bill Hero subscription

How does subscription renewal work?

All about switching

Why do I need to keep switching?

How long does it take to switch?

Do I need to contact my old retailer?

How do I switch?

What if my old retailer makes a retention offer?

What is seamless switching?

What if I have a credit balance?

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Bill Hero FAQ

How do I update my payment details?

Where do I upload my bills?

Terms of service

What if I don't have a bill yet?

How does email forwarding work?

How we rank your bill

How is Bill Hero different to comparison sites?

What about incentives?

What about concessions?

What about exit fees?

Does Bill Hero handle solar?

Bill price vs Comparison price

Referral scheme

Do I need to supply a full year worth of bills?

What is the 'Bothered Threshold'?

What about membership fees?

What are default offers?

What about the government comparison sites?

What if I'm moving?

What is the Savings Guarantee?

What if the energy bill is not in my name?

How we calculate your savings

How does Bill Hero handle discounts?

Privacy policy

How we handle gas bills

How will I pay my energy bills?

The retailer wont serve my address

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