Knowledgebase
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About Bill Hero
About Bill Hero
All about subscriptions
All about switching
Bill Hero FAQ
About Retail energy
Energy tariffs
Energy retailers
About Bill Hero Results
Results screen
Switching
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Knowledgebase
About Bill Hero
About Bill Hero
All about subscriptions
All about switching
Bill Hero FAQ
About Retail energy
Energy tariffs
Energy retailers
About Bill Hero Results
Results screen
Switching
About Bill Hero
Everything you need to know about how Bill Hero works
What if I have multiple properties?
Does Bill Hero accept both monthly and quarterly bills?
Comparing plans vs comparing tariffs
Welcome to the Bill Hero Help Centre!
All about subscriptions
When does my subscription period start and end?
Cancelling your Bill Hero subscription
How does subscription renewal work?
All about switching
Why do I need to keep switching?
How long does it take to switch?
Do I need to contact my old retailer?
How do I switch?
What if my old retailer makes a retention offer?
What is seamless switching?
What if I have a credit balance?
See more
Bill Hero FAQ
How do I update my payment details?
Where do I upload my bills?
Terms of service
What if I don't have a bill yet?
How does email forwarding work?
How we rank your bill
How is Bill Hero different to comparison sites?
What about incentives?
What about concessions?
What about exit fees?
Does Bill Hero handle solar?
Bill price vs Comparison price
Referral scheme
Do I need to supply a full year worth of bills?
What is the 'Bothered Threshold'?
What about membership fees?
What are default offers?
What about the government comparison sites?
What if I'm moving?
What is the Savings Guarantee?
What if the energy bill is not in my name?
How we calculate your savings
How does Bill Hero handle discounts?
Privacy policy
How we handle gas bills
How will I pay my energy bills?
The retailer wont serve my address
See more