Problems are unavoidable — the real measure for retailer's customer service quality is how effectively they can resolve customer issues as they arise.
Believe it or not, most energy retailers are strongly motivated to address customer complaints and issues as quickly and effectively as they can.
However, since every retailer has different processes and organisational structures,, sometimes it can be hard for energy consumers to find the right way to raise a complaint, and to provide all the necessary information so that an investigation can be made and a resolution found.
Bill Hero has partnered with complaints management service Ajust.com.au, an online technology platform that 'resolves complaints fast, fair and free for consumers'.
Bill Hero does not gain any commission, incentive or other form of kickback if you use the Ajust service. We just like seeing customer-centric services flourish in the marketplace, and we believe the Ajust team is onto something with their focus on helping consumers find effective resolutions to complaints and issues faster.
How Ajust works
Ajust streamlines and standardises the complaints interactions between consumers and their energy retailers, telco providers and banks.
Ajust provides a simplified way for consumers to report any complaints or issues, ensuring that all the required information is collected, and the customer's desired resolution is clearly recorded - eg a consumer may be interested to receive an acknowledgement of an issue or problem, an apology, a process improvement, a refund or discount etc.
Ajust also helps vendors, including energy retailers, to process and resolve those complaints more quickly and efficiently.
If you try the Ajust service, we'd love to hear your feedback on how well it worked for you.